Scanning Tips:

  1. Place the scanner 5 to 6 inches away from the screen. Any closer or further away and it’s unlikely the barcode will scan.
  2. Scan the barcode head-on! Do not scan from an angle. Otherwise, the laser will reflect off the screen and will not scan your barcode.
  3. Turn your screen brightness down. Less bright light means less interference when scanning.
  4. Keep your phone screen clean.
  5. Avoid using Key Ring at flatbed scanners. Occasionally they will work but often they don’t.

PLEASE note tips 1 and 2 are by far the MOST IMPORTANT! Also, please understand that different mobile devices will have varying scanning success rates. For example, an HTC MyTouch may work very well with a handheld laser scanners whereas a Motorola DROID may not. When in doubt simply have the retail associate manually key in displayed reward number.