Account Information

How do I change my email?

You can change your email address from your phone. You must be signed into your account to change your email address.

Android & iPhone: Click ‘Account’ > ‘Edit’ > ‘Change Email’
BB: Click on the BlackBerry menu button >’Account’ > ‘Change Email’
WP7: Swipe to the ‘Account’ screen > ‘Change Email Address’

If you have more than one device, make sure you sign out of your account on all of them and sign back in.

How do I change my password?

You can change your password from your phone. You must be signed into your account to change your password.

Android & iPhone: Click ‘Account’ > ‘Edit’ > ‘Change Password’
BB: Click on the BlackBerry menu button >’Account’ > ‘Change Password’
WP7: Swipe to the ‘Account’ screen > ‘Change Password’

I forgot my password.  How do I reset it?

You must be signed out of your account to start the ‘forgot password’ process.

Android & iPhone: Click ‘Account’ > ‘Edit’ > ‘Forgot Password’
BB: Click on the BlackBerry menu button >’Account’ > ‘Forgot Password’
WP7: Swipe to the ‘Account’ screen > Forgot Password’

You will be emailed a generic password to use to sign back into your account. Then you can go through the ‘change password’ process to reset your password.

I have the wrong personal information in my profile.  How do I change it?

If you would like to change your profile at any time, please do so here: keyringapp.com/profile. Make sure you save any changes.


Card Information

How do I delete a card?

Android: Long press on the card > ‘Delete’ or Select card > click Android menu button > ‘Delete’
iPhone: Select card > ‘Edit’ > ‘Delete’
BB: Select card > click BlackBerry menu button> ‘Delete’
WP7: Select card > click the rectangle box that displays card name and barcode number > ‘Edit’ (pencil icon) >  ‘Delete’ (trash can icon)

You can also delete a card if you log into your account online at keyringapp.com.  Click ‘edit’ next to the card you want to delete and then choose ‘delete’.

Note for iPhone Users: If you can’t see the ‘Edit’ button, your settings have changed and it’s taking you straight to the barcode image screen. You can change the settings on your phone so you see the card information screen first. You do this by clicking on the settings icon on your phone. Scroll down until you see Key Ring listed. Click on that and then you will see the option to change the Default View to see the offers first or see the barcode first.

How do I share my cards with another user?

This depends on how you want to share cards.

To share all of your cards: We recommend that you simply share an account. Download Key Ring on both phones and log into the app using the same account information. All cards will be available on both devices.

To share only select cards:
Android & iPhone: Select card > ‘Share Card’ > Enter email address of recipient
BB: Select card > click BlackBerry menu button > ‘Share’ > Enter email address of recipient
WP7: Select card > ‘Share Card’ > Enter email address of recipient

You can also share your cards online. Go to keyringapp.com and log in. Select ‘Share’ button for the card you would like to share.

Note to iPhone Users: If you do not see the share button your settings have likely changed and it’s taking you straight to the barcode image screen. You can change the settings on your phone so you see the card information screen first. You do this by clicking on the settings icon on your phone. Scroll down until you see Key Ring listed. Click on that and then you will see the option to change the Default View to see the offers first or see the barcode first.

How do I customize a logo for a card?

To change the logo, sign into your account online at keyringapp.com. Click on ‘edit’ next to the card you wish to change.  Then select ‘edit’ under the logo of that card and upload a file of the logo. You will have a chance to crop your image after upload. Please upload only .png or .jpg files that are 100×100 pixels. Files size should be less than 1mb.

I have a new phone and don’t want to have to enter all of my cards again.  How do I transfer all of my cards to my new phone?

Transferring cards from one device to another is simple. All you need to do is ensure that you have a Key Ring account created. Install Key Ring on your new phone, sign into your account and all of your cards will be available to you instantly!

I have multiple devices that I use.  Can I transfer my cards from one to another?

You sure can! Key Ring is the only app of this kind that allows you to seamlessly transfer your cards from one phone to the next. All you need to do is set up an account. Download Key Ring on all of the devices you use and log into your account.

How can I make the barcode image screen appear first?

Android: Open the app on either the card list view or main springboard> click Android menu button> ‘Settings’ > ‘Default View’ > ‘Card View’.
iPhone: Open ‘Settings’ on phone>  scroll down and select Key Ring > ‘Default View’ > ‘View Barcode First’
BB & WP7: Option is not customizable

How can I scroll through my cards quicker?

iPhone: Open ‘Settings’ on phone>  scroll down and select Key Ring >  slide ‘Show Card Index’ to ‘ON’ position

Why are some barcodes and/or logos missing?

If you have an account:  Select ‘sync’

If you don’t have an account: Create an account > select ‘sync’

Wait a minute before accessing your cards.  Depending on your data connection it can take a minute to download all the logos and barcodes.

Why won’t my barcode scan at the store?

There are two variables that will impact the barcode scanning success rate at the point of sale.

1. The type of scanner being used. Most handheld scanners work well, but flatbeds will not.
2.
The type of phone screen. Not all phone screens are equal. For example, the same barcode may scan very easily from an iPhone screen, but may not scan from a Droid screen. It depends on the device.

Follow the scanning tips in the app. If your barcode won’t scan, have cashier type in the number. It still beats carrying around all those cards!

Why does scanning fail with flat bed scanners?

Simply put, there is too much interference when scanning from the phone screen. Handheld, optical scanners work because you can direct the laser very precisely. With flatbeds you do not have that luxury. If we could make them work reliably, we would!

What do I do if my barcode won’t scan?

All devices: From the barcode screen, select ‘Won’t Scan’> show barcode ID to cashier        > ask cashier to type in the number

App and Security Information

How do I turn notifications on/off?

Android: On the Key Ring home screen, select Android menu button > ‘Settings’ > scroll down and uncheck ‘Notifications’
iPhone: Open ‘Settings’ on phone > ‘Notifications’ > ‘Key Ring’ > switch ‘Alerts’ to the ‘OFF’ position
BB & WP7: Notifications are not available

How do I customize the brightness settings?

Android: Open card’s barcode view > click Android menu button > select ‘Adjust Brightness’ >  make adjustment > ‘Save’
iPhone: Open ‘Settings’ on phone > ‘Brightness’ > slide dial to desired brightness (You must have iOS 5 or more running in order to customize the brightness settings.)
BB: Open ‘Settings’ on phone > ‘Screen/Keyboard’ > ‘Backlight Brightness’
WP7:
Open ‘Settings’ on phone > ‘System’ > ‘Brightness’

My location won’t change.  How can I fix this?

Please try using Maps or something similar which will update your GPS Cache.

Is your application safe/secure to use?

Your information is secure and safely stored on our servers.  All of the communication between your mobile phone and our servers are over HTTPS and are as secure as possible. Communication between the phones and the site is encrypted and our database is only accessible from a specific list of computers.

Your information would only be shared with a third party company if you decide to opt-into that company’s program using Key Ring.

Please see http://keyringapp.com/legal .

We don’t access or store your phone number so you won’t receive any SPAM text messages/phone calls either.

What do the security permissions mean in the Android Play Store?

Here’s a blog post that provides a detailed explanation.

Why is the barcode scanner missing on the iPhone 2G and 3G?

Key Ring’s iPhone barcode scanner is only designed to work on devices that support close focal length cameras. Currently only the 3Gs or later models support close focal length scanning.

Why do I keep getting “package not signed correctly” when trying to update Key Ring on my Android device?

Most likely you originally installed Key Ring from the Amazon app store.  Unfortunately, you can’t download updates from one store to the next.  You can either wait for the updated version of Key Ring to be available in the amazon app store or you can uninstall Key Ring and then re-install the Android market version.

IMPORTANT:  Make sure you have an account before you uninstall Key Ring! Having an account will allow you to restore your cards when you download the app again.

Why is the widget missing?

Key Ring needs to be stored on your phone for the widget to work.   To check if you have the app stored on your phone and not your SD Card, click on the phones menu button, ‘Settings’ > ‘Applications’ > ‘Manage Applications’ > ‘Key Ring’.  Then you will see a tab that either says ‘Move to SD Card’ or ‘Move to Phone’.